FAQs

How do I create an account to start shopping?
You can create an account by clicking on the account icon. You can also create an account at the beginning checkout process.

I'm having trouble logging into my account, what can I do?
If you're having trouble logging into your account, you can contact Customer Care or you may want to reset your password. Click the account icon and select "Forgot Your Password". 

How can I make changes to the details on my account?
You can make changes to your account by simply logging into your account and updating your contact information. You can also edit your auto-restock order through the my account link.

I've forgotten the account password, how do I reset it?
Simply click the account icon on the upper right side of the page, choose "Forgot Your Password", and you'll receive an email to reset it. 

How do I set up auto-restock?

Each product allows you the opportunity to click on the auto-restock & save button. You’ll save 10% on all your recurring purchases which will ship automatically every month (or on on the schedule you designate).

How does auto-restock work?

We'll send you an email each month 5 days before your recurring charge, then we charge you and ship your next order. You’re free to rush or delay an order, change the quantity, products or frequency of your order, or cancel your recurring order, at any time, right from your account page. You’re in complete control.

Do I have to be on auto-restock?

No! You can just click the price that says 'one-time' before you click add to cart, and you will not be set up on automatic orders. However, auto-restock always comes with 10% off and can be totally customized, cancelled or skipped at any time.

What are your shipping options?

We offer standard and expedited shipping within the contiguous US.  We encourage our AK, HI and PR customers to order via Amazon. If you do want to order from us directly our site will calculate your shipping at checkout.  We also offer Free Shipping on orders over $45 for the contiguous US.

Our products are, however, available in Australia through 'Conni' and can be found here.

Do you ship to PO Boxes?

Yes! We use FedEx smart-post which will hand off to USPS for the final mile.

How long will my order take to process?

Once you place your order, please allow approximately 1 business day for processing. Expedited orders must be placed by 5pm EST to ship the same day, and will be delivered in 3-5 business days.

Can I cancel my order with you after I've placed it?

When you place an order on attngrace.com, we begin processing the order immediately to make sure you get your delivery as quickly as possible. We are able to change a shipping address up until the point it’s shipped. We can not, however, change the contents of the order.  

What are my payment options?

We take all major credit cards online or by phone. For online ordering, you also have the option of PayPal. If you would like to speak with us and place your order, please call 833-713-9212 and we would be happy to help you. 

How do I go about returning or exchanging my Attn: Grace order?

We hope you're in love, but if you're not we've got you covered. We believe in Green Returns, for quantities two or fewer, so rather than shipping the product back, feel free to donate the unused products to a woman's shelter or others who might be in need. For quantities greater than two, we can accept a return of any unopened merchansise less the cost of the return.  We can also offer you a refunds for products that don't work for you within 30 days of purchase (less shipping) or replace the wrong size products, or mistaken orders with the correct products free of charge!

If you would like to exchange products please contact us and we'll help select the right product for your needs.

We do not offer refunds for recurring orders that have already shipped. However we will always notify you 3 days before an upcoming shipment so you have lots of time to cancel. We just ask you either hold on to these products or donate them.

Does Medicare or Medicaid Cover Incontinence Products?

In some instances incontinence products are covered by medicaid, but it varies depending on your particular plan. You may want to check in with your local medicaid offices to see what your plan qualifies you for this benefit.

Original Medicare (Parts A and B) does not cover incontinence supplies, but you may get some supplies covered if you have a Medicare supplemental plan. Some Medicare Advantage (Part C) plans offer enhanced benefit options for products and services not covered by Medicare Parts A and B.

Medicaid does cover incontinence supplies in most, but not all, states. Medicaid is a state-run health benefits program, so benefits will vary by state. If you qualify for Medicaid, contact your state Medicaid office to find out what your state’s guidelines are.

Do you take insurance?

You may check with your insurance company to determine whether they provide coverage. If you are covered, you will be responsible for submitting your receipt and requesting reimbursement from the insurance company. 

How do I know which Attn: Grace products are best for my needs?

You can view and compare by visiting our product guide here. You can also contact us at hello@attngrace.com or 833-713-9212 at any time to talk with our team about what products might be best for you and your needs.

How often should I change my pad, liner and/or brief?

When you use incontinence products it is always advised that you change it often to protect your skin. This means changing your pad around 4-6 times a day. You should always change an incontinence pad when it is wet.

Should I double-up products and use a disposable brief and pad together?

It’s not suggested to double up on product. If you’re using an incontinence pad alongside a protective underware then you are more likely to experience leakage. The leakage can lead to skin irritation and other issues.

Can feminine pads be used as a substitute for incontinence pads?

The short answer is no. Blood and urine are very different in viscosity and feminine pads or any style of menstrual pad should not be used for incontinence protection. Feminine pads are not designed to absorb the liquid that incontinence pads can absorb.

Are your wipes really flushable?

While our flushable wipes are biodegradable, we cannot guarantee their appropriateness for your septic tank. For example, the age of a septic tank and how heavily a septic tank is used can greatly affect how sensitive it is to the materials being flushed.

What is your packaging made from?

We have gone to great lengths to select ingredients that help to support our bodies. We also select materials that are better for the planet, too. Our starter kit mailers are made from 100% recycled content and contain 97% post consumer waste. They are fully recyclable & naturally biodegradable. Our product packaging is made of Green PE Sharing these choices with you is at the core of our mission. This is just the beginning of a more sustainable future—and we’re committed to keeping you in the loop with every step forward.