FAQs
General
How do I create an account to start shopping?
It’s easy! Just click on the account icon in the upper right-hand corner of your screen. Once clicked, you will be directed to a page with account set-up instructions. You can also create an account at the beginning of the checkout process. If you need more assistance, just send us an email at hello@attngrace.com and we’ll be glad to help!
I'm having trouble logging into my account, what can I do?
If you’re having trouble logging into your account, please email us at hello@attngrace.com. You can also reset your password anytime. Just click the account icon and select “Forgot Your Password”, and you’ll get step-by-step instructions on how to reset it.
How can I make changes to the details on my account?
To make changes to your account, first login to your account. You will be directed to the “Account Information” page. You can make changes to this information by clicking the “Edit” button. If you want to make changes to your billing information, please email us at hello@attngrace.com.
I've forgotten the account password, how do I reset it?
Click the account icon in the upper right hand corner of your screen, and choose “Forgot Your Password”. You will receive an email to reset your password. If you need help, just send us an email at hello@attngrace.com and we’ll be glad to assist you.
How does subscription work?
Head to attngrace.com and select the product you’d like to subscribe to. On the product page, select “Subscribe & Save” by choosing the frequency you’d like to receive your order. Then, select the quantity of product you’d like to receive. Add this to your cart. You can add more products to your subscription by repeating this process for other products. Once your cart is set, head to checkout. You will receive 10% off every subscription order, and will receive your order at your chosen frequency without any further action needed. Subscriptions are totally flexible, and you can skip, reschedule, swap products, and change the frequency whenever you’d like. If you need any help setting up your subscription, just send us an email at hello@attngrace.com and we’ll be glad to assist.
Can I pause/change the frequency of my subscription?
Yes. You can pause your subscription anytime by visiting your account profile page, which you can find by clicking “Sign In” or “Account” in the upper right-hand corner of the page. Once you enter your email and password, you will get to your subscription management page. You can Reschedule or Skip your next delivery by selecting either of those buttons. You can also change the frequency of your subscription by going to Manage Subscription and updating the frequency within the page details. If you need more help, send us an email at hello@attngrace.com.
Can I cancel my subscription?
Yes. You can cancel your subscription anytime by visiting your account profile page, which you can find by clicking “Sign In” or “Account” in the upper right-hand corner of the page. Once you enter your email address and password, you will enter your subscription management portal. From there, select Manage Subscriptions on the right side of the page. At the bottom of this page you can then select Cancel Subscription. If you need more help, send us an email at hello@attngrace.com.
Can I change what's in my subscription order?
Yes. If you want to include a one-time add-on, simply navigate to your subscription and select View Your Next Order. At the bottom of this page, you will see additional products you can add to your next order. Select the one you want by clicking the Add button. If you need more help, send us an email at hello@attngrace.com.
What if I'm not happy with your products?
We promise you’ll be happy with our products, or you’ll get your money back within 60 days of purchase. If you order an Attn: Grace product and don’t love it, send us an email and we will make it right.
Will I get a reminder email before my next shipment?
Yes, you will be notified before your next shipment. You can also see your upcoming deliveries by signing into your account.
What are my payment options?
We take all major credit cards online or by phone. For online ordering, you also have the option of PayPal. If you would like to speak with us and place your order, please call 833-713-9212 and we would be happy to help you.
How do I get a refund or replacement?
We want you to love your Attn: Grace products, but if something's not quite right, we've got you covered!
We offer a 60-day money-back guarantee on all non-subscription first-time purchases. Just send a note to our customer service team at hello@attngrace.com, and once authorized, we will refund your order.
Our team is also happy to work with you to find a different product from our line that would better support your needs.
Need further assistance? Have more questions? We're here to help! Contact us via email at hello@attngrace.com or call us at 833-713-9212 for further assistance.
How do I return a product?
If you are not satisfied with your order, and have unopened product you no longer want to keep, you can request a return authorization by sending an email to hello@attngrace.com. Returns are accepted within 30 days of order processing. Returned items must be in a new and unopened condition. You will be responsible for the cost of shipping the items back to us. Refunds will be issued to the original form of payment (minus the shipping fee), once the return product is in transit. Returns sent without prior authorization, including refused packages, will not be accepted.
Have more questions? We're here to help! Contact us via email at hello@attngrace.com or call us at 833-713-9212 for further assistance.
Can I cancel my order with you after I've placed it?
When you place an order on attngrace.com, we begin processing the order immediately to make sure you get your delivery as quickly as possible. We are able to change a shipping address up until the point it’s shipped. We cannot, however, change the contents of the order or cancel the order once processed.
However, your happiness is guaranteed. If you order an Attn: Grace product and don’t love it, email us a hello@attngrace.com within 60 days of purchase (less shipping) and we will make it right.
How do I know which Attn: Grace products are best for my needs?
We built our Find Your Fit Quiz so that you can learn which products are best for your needs. Answer a few short questions, and we will recommend the product that is right for you. You can also visit our product guide, or contact us at hello@attngrace.com or 833-713-9212 a to talk with our team.
How often should I change my pad, liner and/or brief?
When you use incontinence products it is always advised that you change your liner, pad or brief often to protect your skin. While it will vary based on your specific needs, this typically means changing your product around 4-6 times a day. You should always change an incontinence pad when it is wet.
Should I double-up products and use a disposable brief and pad together?
It’s not suggested to double up on product. If you’re using an incontinence pad alongside a protective underwear then you are more likely to experience leakage. The leakage can lead to skin irritation and other issues.
Can feminine pads be used as a substitute for incontinence pads?
The short answer is no. Blood and urine are very different in viscosity and feminine pads or any style of menstrual pad should not be used for incontinence protection. Feminine pads are not designed to absorb the liquid that incontinence pads can absorb.
Are your wipes really flushable?
While our flushable wipes are biodegradable, we cannot guarantee their appropriateness for your septic tank so we advise using your best judgment. For example, the age of a septic tank and how heavily a septic tank is used can greatly affect how sensitive it is to the materials being flushed.
Do Attn: Grace pads help prevent UTIs?
Attn: Grace pads are engineered to provide best-in-class absorption and moisture-wicking capabilities. High performing incontinence pads play a crucial role in preventing urinary tract infections (UTIs) by effectively absorbing and containing urine, thus reducing skin exposure to moisture and bacteria. This helps maintain skin integrity and reduces the risk of irritation or breakdown, which can serve as entry points for bacteria causing UTIs. Overall, the better your pad is at absorption and moisture-wicking, the drier and more hygienic environment you create, which is crucial for preventing UTIs as you manage your bladder leaks.
Do your products have PFAS?
At Attn: Grace, we prioritize safety, transparency and quality across our supply chain, our factories and our manufacturing process. From Day One, we have been committed to bringing a higher standard of care to women with bladder leaks. To us, that means finding the cleanest, safest, highest-performing ingredients to deliver protection you can trust. Our incontinence liners, pads, and briefs are exclusively made in European facilities that are certified to adhere to the strictest of safety and quality standards, including ISO 9001, ISO 13485, ISO 14001, IFS, as well as biocompatability standards. Independent organizations continuously monitor our products to ensure they consistently meet these rigorous safety benchmarks.
Our factories do not use, and do not allow subcontractors or raw materials suppliers to use, PFAS in product formulations. Extensive testing of our raw materials and our packaging confirms that our products are substanitally PFAS-free and pose no risk to skin health when used under normal conditions.
What is your packaging made from?
We have gone to great lengths to select ingredients that help to support our bodies. We also select materials that are better for the planet, too. Our packaging available at retail is made from 100% recycled content and contain 97% post consumer waste. They are fully recyclable & naturally biodegradable. Our product packaging is made of Green PE Sharing these choices with you is at the core of our mission. This is just the beginning of a more sustainable future—and we’re committed to keeping you in the loop with every step forward.
What other resources do you offer?
We hope you’ll check out our Resource Library, which includes both our blog, The Edit, and our Specialist Directory.
On The Edit, you’ll see us tackle everything from Q&As with experts to our favorite pro-aging podcasts. And we’re always looking for new content inspiration, so if there are topics you would like us to cover, please drop us a line at hello@attngrace.com!
Our Specialist Directory is searchable by zip code and offers access to healthcare providers in your area, including pelvic floor specialists, urologists, urogynecologists and acupuncturists who may be able to help you manage your bladder leaks better. Seeking professional help can make a meaningful difference in dealing with bladder leaks and improving your quality of life.
Do you offer free shipping?
Yes, we offer free shipping within the contiguous United States on all orders over $45.
What are your shipping options?
We offer standard shipping within the contiguous U.S.. We encourage our AK, HI and PR customers to order via Amazon. If you prefer to order from us directly, our site will calculate your shipping at checkout.
Do you ship to PO Boxes?
Yes! We use FedEx Smart-Post which means that FedEx will pass your package to the United States Post Office for the final leg of its trip and delivery to your PO Box.
How long will my order take to process?
Once you place your order, please allow approximately 1 business day for processing.
Does Medicaid cover the cost of incontinence products?
Medicaid is a state-run health benefits program, and the benefits offered will vary depending on where you live and the specific terms of your state’s Medicaid coverage. We recommend contacting your local Medicaid office to determine whether your incontinence supplies may be eligible for coverage.
Does Medicare cover the cost of incontinence products?
Original Medicare (Parts A and B) does not cover the cost of incontinence supplies, but some of your supplies may be covered if you have a supplemental Medicare plan. Some supplemental Medicare Advantage (Part C) plans offer enhanced benefit options for products and services that are not covered by Medicare Parts A and B.
Do you take insurance?
We are not able to process payments through insurance plans. However, you may want to check with your insurance company to ask whether you can be reimbursed for the cost of your incontinence supplies. In that case, typically all you need to do is submit the appropriate forms and your receipts as proof of purchase.
What are flexible spending (FSA) and health savings (HSA) accounts?
Flexible spending accounts (FSA) and health savings accounts (HSA) are programs that allow you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have an FSA or HSA, please check with your employer or insurance company.
What can I purchase with my FSA or HSA?
As long as your FSA or HAS is affiliated with a major credit card, we can accept FSA or HAS dollars for the following items:
What's the best way to place my FSA or HSA order?
First, double-check the balance on your FSA account. You can place an order online, using your FSA or HSA card as you would any other credit card. You can also send us an email at hello@attngrace.com or give us a call at 833-713-9212 if you need additional help.
What is the deadline for placing an order online with FSA dollars?
If your benefits expire at the end of the year, you have until Monday, December 31 at 11:59pm ET to place an order using your FSA dollars. Be sure to double-check with your carrier for details on your plan.
Can I return an order paid for with my FSA or HSA?
We hope you're in love, but if not, we've got you covered! First, we recommend checking with your insurance provider before requesting a refund to an FSA card. Unlike HSA, FSA funds must be used during a defined period of time. For some insurance plans, your funds will be forfeited if you request a refund.
We offer a happiness guarantee on all first-time purchases. If a product isn't right for you, we'll help you find one that is, or simply refund your money.
For returns of two or more unopened packs, we'll email you a return shipping label. Once the return is in transit, you can exchange it for a different item or receive a refund, minus return shipping costs.
If you have only one pack to return, we encourage Green Returns. Instead of shipping it back, consider donating the unused items to a women's shelter or others in need.
Please note, we do not offer refunds for recurring orders that have already shipped. However, we always notify you before an upcoming shipment, giving you plenty of time to cancel or make changes.
If you have any questions about our return or exchange policy, email us at hello@attngrace.com or call us at 833-713-9212. We're here to help!